Shipping policy
LIBAS – SHIPPING & DELIVERY POLICY
We want your shopping experience with Libas to be smooth, convenient and affordable. Please read our shipping policy before placing your order.
1. Order Processing & Dispatch
Orders are generally dispatched within 1–2 business days after payment has been received.
Once your parcel has been dispatched, tracking details will be sent to the email address or mobile number provided at checkout.
Please note that dispatch time refers to the time required to prepare and send your order, not the delivery timeframe.
2. Libas Shipping Charges
We offer affordable shipping across Australia so you can enjoy your favourite styles without paying excessive delivery fees.
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1 item: Just $5 shipping.
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2 or more items: FREE standard shipping Australia-wide!
Our free shipping offer applies to eligible orders containing two or more items purchased in a single transaction. Express delivery may incur additional charges.
3. Australia Post Retail Shipping Rates
For comparison, the following are Australia Post's retail prepaid satchel prices, including packaging and postage, for parcels up to 5 kg.
Standard Delivery – Australia Wide
| Parcel size | Australia Post price |
|---|---|
| Extra Small | $10.55 |
| Small | $12.05 |
| Medium | $16.40 |
| Large | $20.70 |
| Extra Large | $24.95 |
Express Delivery – Australia Wide
| Parcel size | Australia Post price |
|---|---|
| Extra Small | $13.55 |
| Small | $15.55 |
| Medium | $20.40 |
| Large | $25.20 |
| Extra Large | $33.45 |
These are Australia Post retail prepaid satchel rates for comparison. Actual postage costs may vary according to parcel dimensions, weight, destination and the service used.
How Much Can You Save with Libas?
For one item: You pay only $5 for shipping. Compared with Australia Post's standard prepaid satchel prices, that is an illustrative saving of $5.55–$19.95, depending on parcel size.
For two or more items: You enjoy FREE standard shipping on eligible orders, saving the full equivalent of the applicable standard postage charge.
At Libas, we want you to enjoy beautiful fashion with great value and affordable delivery!
4. Delivery Timeframes & Delays
All parcels are shipped through Australia Post. Delivery timeframes are estimates and are not guaranteed.
Delays may occur due to public holidays, peak shopping periods, severe weather, operational disruptions or other circumstances beyond our control.
Express Post delivery timeframes and guarantees are subject to Australia Post's service conditions and eligible postcodes.
Once your parcel has been dispatched, Australia Post manages its transportation and delivery. Libas cannot guarantee a specific delivery date or prevent carrier-related delays.
However, we will provide reasonable assistance with tracking enquiries and delivery investigations where required.
5. Tracking Your Order
Tracking information will be provided by email or SMS after dispatch.
Customers can use the tracking number on the Australia Post website to monitor the progress of their parcel.
Please allow time for tracking information to become available after dispatch.
6. Parcel Insurance & Loss in Transit
We strongly recommend additional parcel cover for orders valued above $100.
Australia Post's compensation arrangements depend on the service selected, the cover purchased and the applicable terms, conditions and exclusions. Eligible parcels may receive limited compensation, and additional cover may be available for eligible services.
For example, if an order valued at $1,000 or more is lost in transit, compensation under a service with a $100 compensation limit may be limited to $100, even if the contents are worth significantly more.
Customers purchasing high-value items should consider suitable additional cover to help protect against potential financial loss.
If a parcel is lost or damaged, please contact Libas so we can assist with the appropriate Australia Post enquiry or claim process.
Compensation is subject to Australia Post's applicable conditions and claim requirements. We cannot guarantee that compensation will cover the full order value where sufficient cover has not been purchased.
Please note: Nothing in this policy excludes or limits any rights or remedies available to customers under Australian Consumer Law. Any responsibility for a missing or damaged order will be assessed in accordance with applicable law.
7. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate and complete delivery details at checkout.
Incorrect or incomplete addresses may result in delivery delays, failed delivery or additional postage costs if a parcel needs to be redirected or resent.
Please double-check your shipping information before completing your purchase.
8. Contact Us
If you have questions about your order, tracking information, delivery delays or a missing parcel, please contact the Libas team with your order number so we can assist you.
Thank you for shopping with Libas. We appreciate your support and look forward to bringing beautiful styles to your doorstep!